FREQUENTLY ASKED QUESTIONS
General Questions
Do you decorate anything other than clothing?
How do I find out more about your products?
You can see examples of products we have embellished for customers throughout our website. For more information, e-mail customer service</>
What brand of products do you carry?
We source too many brands to list here! You can see a partial list of our suppliers on our home page. If you would like to find out if we carry a brand you don’t see on that list, e-mail customerservice@requiredteamgear.com.
How do I get pricing on corporate apparel?
Please e-mail sales@requiredteamgear.com with information about your project and we will put together a price quote.
Ordering Information
How do I place an order?
If you do not already have an account, you’ll need to create one. When you are asked for a code, enter the code you were given for your store. If you don’t know your code, contact customerservice@requiredteamgear.com
What is your minimum order amount?
What is the “under minimum” fee?
How can I check on the status of my order?
Can I cancel or change my order?
Do you sell sporting goods?
I received the wrong item(s) in my order, what do I do now?
How do I cancel duplicate orders?
How long will it be before I receive my order?
Do you offer a Rush Order option?
How do I get an itemized receipt from my recent purchase?
Are there any fees associated with international orders?
Payment Methods & Return Policy
How Secure is my transaction?
What are your payment methods?
Do you accept returns?
Company Stores
How can I get a custom online store created?
I was given a code to access my team’s store. Now what?
Do custom stores expire?
What happens if I want to reopen an expired custom store?
Artwork & Logos
Is there a way to see a sample of the item(s) ordered?
Samples of un-decorated products may be available on a case-by-case basis.
How do I know how many stitches my logo is?
Customer will have to send in a copy of the logo and we will create a run sheet for it showing the details of stitch count size etc.
Do you need my art on file?
Yes, if you would like to utilize your own art please be prepared to provide it in Ai, EPS, or PDF format.